Refund & Cancellation Policy

Last updated: August 2026

1. Scope of this policy

This policy applies to services purchased from GigaWebZone LLP (“GigaWebZone”, “we”, “us”) — web development, app development, portal and platform builds, WordPress work, and ongoing care plans / Annual Maintenance Contracts (AMC). Where a signed project agreement sets out different refund or cancellation terms, that agreement prevails over this page.

2. Consultations are free

Our initial consultation, discovery call, scope and quote cost you nothing and carry no obligation. You only pay once you accept a written proposal, so there is nothing to refund at the enquiry stage.

3. How we bill

Projects are billed against a written scope and a milestone schedule — typically an advance to reserve delivery capacity and begin work, followed by payments tied to agreed milestones. Care plans and AMCs are billed monthly or annually in advance. Your project agreement records the exact amounts and dates.

4. Cancelling a project

Before work begins

If you cancel in writing before we hold the kickoff and begin work, we refund your advance in full, less any third-party costs already incurred on your behalf (see section 6).

After work begins

Once work has started, the advance covers reserved capacity and the discovery, strategy and design effort already spent, and is not refundable. If you cancel mid-project, you pay for all work completed and in progress up to the date of written cancellation; anything you have paid beyond that value is refunded to you. We hand over the completed, paid-for deliverables.

If we cannot deliver

In the rare case that we cancel an engagement for a reason within our control and cannot complete it, you receive a full refund of amounts paid for work not delivered.

5. Care plans, AMC & retainers

• You may cancel an ongoing care plan, AMC or retainer at any time with written notice. Cancellation takes effect at the end of the current billing period.
• Fees for a billing period already under way are not refunded, because the cover (monitoring, backups, security and support availability) has already been provided for that period.
• Annual plans cancelled mid-term are refunded on a pro-rata basis for whole unused months, less any discount that was granted for the annual commitment.
• Unused hours or tasks in a monthly plan do not carry over and are not refundable in cash.

6. What is not refundable

• Third-party costs paid on your behalf — domains, hosting, SSL, premium themes and plugins, licences, APIs, app store developer fees, paid media and stock assets. These are billed by the vendor under their own terms.
• Work already delivered or approved, including design concepts, content, code and configuration handed over to you.
• Fees for a billing period already in progress on a care plan, AMC or retainer.
• Delays or cancellation caused by the client — for example withheld content, approvals or access, or a change of business direction mid-project.
• Dissatisfaction with subjective preferences where the delivered work matches the approved scope, wireframes and design sign-off. We include revision rounds during the project precisely so this is settled before delivery.
• Outcomes outside our control — search rankings, traffic, conversions or revenue, and issues caused by third-party platform changes or by edits made to the build by others after handover.

7. Missed deadlines

Where a project carries our On-Time Delivery Commitment and a milestone we control slips, the remedy is the one written into that project agreement — agreed with you before work starts, so nobody is guessing after the fact. Timelines assume timely client feedback, content and approvals; delays on your side move the dates correspondingly. See our Terms of Service for the full position.

8. How to request a refund

Email [email protected] from the address associated with your account, with your project or invoice reference, the payment details, and the reason for the request. You can also call us on +91 8108 4005 99 to discuss it first — in our experience most concerns are resolved faster by fixing the work than by unwinding the engagement.

• We acknowledge every refund request within 2 business days.
• We review it against your project agreement and share a written decision, with workings, within 7 business days.
• Approved refunds are processed within 7–10 business days to the original payment method. Your bank or card issuer may take additional time to post the credit.
• Refunds are made in the currency of the original payment. Bank charges, payment gateway fees and any currency conversion loss are deducted from the refunded amount.

9. Chargebacks

Please raise any billing concern with us before initiating a chargeback with your bank or card issuer. We would much rather resolve it directly, and a chargeback opened without contacting us may suspend active work and support on your project while it is investigated.

10. Taxes

GST and other applicable taxes are charged as per Indian law. Where a refund is issued, the associated tax is adjusted or credited in line with the prevailing tax rules.

11. Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the current version. The policy in force on the date of your project agreement is the one that applies to that engagement.

12. Governing law

This policy is governed by the laws of India, and the courts at Pune, Maharashtra have exclusive jurisdiction over any dispute, subject to any arbitration agreed in a project contract.

13. Contact

Questions about billing, cancellation or a refund? Reach us at [email protected] or +91 8108 4005 99, GigaWebZone LLP, GigaWebZone LLP, Datta Krupa, Devachi Jali, Manjarwadi Road, Narayangaon, Junnar, Maharashtra 410504.